Utility Billing

Village of Sugar Grove Utility bills include charges for water, sanitary sewer and refuse. Utility bills are always due on the 17th of each month. Should the due date fall on a weekend or a holiday the payment shall be due on the following business day. Bills are considered delinquent if not paid on or before the 17th.

It is the Village’s policy to ensure that all customers of the Village are treated equally and to ensure the integrity of the Water, Sewer, and Refuse systems funds. The Village has provided guidelines meant to ensure, that due to the inability of some customers to make payment that the systems remain solvent and the inability of some does not cause any undue burden to others.

The Village recognizes that from time to time customers need an extension due to unforeseen circumstance in order to pay their utility service bill. The Village does offer payment plans to those who contact us by the 17th of the month. Payment plans are meant to be used from time to time and not habitually.

If you need to stop or start service or submit a temporary address change please click here.

Ways to Pay Your Utility Bill

To meet the needs of our residents, the Village of Sugar Grove offers many options to pay your village utility bill including the ability to pay 24 hours a day, 7 days a week.

You may pay your utility bill online:

Invoice Cloud is a user-friendly, electronic payment system available through the Village website that offers utility bill customers a variety of ways to pay bills.

• Pay your utility bill anytime 24/7 via Invoice Cloud, an easy-to-use online payment portal at https://www.invoicecloud.com/VillageofSugarGrove.
• Manage your account and view up to two years of payment history.
• Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment.
• Make a one-time payment or register to gain access to all features.
• You choose when to pay – simply schedule a payment for any future date (before the due date).
• Set it and forget it with AutoPay with additional payment options including credit/debit card, bank account, Apple Pay, Google Pay, PayPal, Venmo - save time and avoid late or missed payments.
• On the go? Use Pay by Text to get text notifications about your bill and have the option to pay through text message with your default payment method.
• Make a payment by phone or check your account balance 24/7 through an automated phone service at (866) 307-3718.

Simply use your utility billing account number to access your invoices. No registration is required for “One Time Pay" or you may create an account to access all features. There are no added fees to utilize any of these payment features.

If you have any questions regarding the Invoice Cloud portal, please contact the Finance Department at (630) 391-7200 or you may email your questions to genlog@sugargroveil.gov.

Additional ways to pay your utility bill :

• Pay in Person at Village Hall (credit, debit, cash or check) – 160 S. Municipal Drive, Suite 110, Sugar Grove, IL 60554.
• Use our 24-hour Drop Box located in the parking lot outside the main entrance to Village Hall, next to the planter
• Visit the Sugar Grove branches of 1st National Bank, First Secure, and Old Second.
• Pay By Mail – Be sure to allow five days to assure crediting by the due date.
• On-Line Banking thru your Financial Institution. When using your financial institutions banking option it can take up to 10 (ten) business days for a check to reach the Village. If you utilize on-line banking remember there can be delays, so schedule your payment accordingly.

Please note, PHONE PAYMENTS ARE ONLY ACCEPTED AT (866) 307-3718.

Accounts that have payments declined for Non-Sufficient Funds (NSF) will be assessed a $35.00 NSF fee, per occurrence.

Sign-Up for Paperless Billing

To help our residents “Go Green,” the Village offers paperless billing. You may sign-up for paperless billing through your Invoice Cloud account. To create an account, visit https://www.invoicecloud.com/VillageofSugarGrove. You will be notified via email when your utility bill is issued instead of receiving a traditional paper bill in the mail. Please note, this is not a direct debit service. You may contact Utility Billing at 630-391-7200 or by email at genlog@sugargroveil.gov with any questions.

The Village Water System has meters that read in gallons and some that read in thousand gallons. Most of the new meters account numbers begin with 03, and read in gallons. Older meters (02 accounts) read in thousand gallons.

Meter Readings – Actual/Estimated Reads

Late payments

Delinquent Accounts

Tag & Disconnection Notice Fee:

• $35.00 per occurrence

Disconnection Turn-On Fee:

• Within regular working hours $35.00 per occurrence
• After regular working hours $75.00 per occurrence

Disconnection Other:

• Disconnection Fee Within regular working hours $35.00 per occurrence
• After regular working hours $75.00 per occurrence.

Need more time to pay your Village of Sugar Grove Utility Bill? 

Village of Sugar Grove Sewer Maintenance Charges vs. Fox Metro Sewer Treatment Charges