In response to the COVID-19 pandemic and the resulting financial challenges, the Village of Sugar Grove suspended late payment fees and shut-offs for water customers. As the State of Illinois prepares to move into Phase 4 of the Restore Illinois Plan, the Village will resume late payment notices, fees/penalties and shutoffs effective July 1.
To assist those customers struggling to pay their bills, the Village offers flexible payment plans. Residents must contact the Village at (630) 391-7202 or firstname.lastname@example.org to set-up a payment plan. Payment plans will include the total current balance split out over the term of the plan in addition to the current bill. Missed payments will result in the payment plan being terminated and water shut-off if the bill is not immediately paid in full.
Customers with outstanding payments are encouraged to contact the Village at (630) 391-7202 or email@example.com.